Warranty
- In the event of a "detectable on delivery" lack of conformity, the civil code applies, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a reduction in the purchase price or upon termination of the contract.
CHANGE OF GOODS
Before placing an order, we recommend that you carefully evaluate the choice of size, possibly by contacting our customer service: info@staminafitness.it available for advice and clarifications.
However, in the event of an incorrect purchase, within 14 days of delivery, it will be possible to exchange the goods, by contacting us by email and following the instructions provided by customer assistance.
The GOODS EXCHANGE service has a cost of 9.00 Euros payable in cash to the courier.
N.B. : The product to be returned must be intact, free of alterations and contained in its original packaging (where present).
DO NOT USE THE PRODUCT PACKAGING AS A SHIPPING ENVELOPE. THE PRODUCT AND ITS PACKAGING MUST BE CONTAINED IN ANOTHER PACK!
PROCEDURE SUMMARY:
- Send the request by e-mail to info@staminafitness.it
- Wait for the authorization to exchange goods from our customer service
- Repack the item as for a normal shipment
- The goods will be exchanged upon arrival of the courier following the payment of the 9.00 Euros
RIGHT OF WITHDRAWAL AND SIMPLE RETURNS
Within 14 days of delivery, it will be possible to request a return of the item by contacting us by email and following the instructions provided by customer assistance.
The products will be returned to Stamina Fitness at the customer's expense, using any method or courier that is more convenient.
The refund will be made once the item has been received.
If the product or the original packaging show signs of wear or defects that compromise its resale, a deduction of 10 euros will be applied to the total amount to be refunded.
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